Phone scammers are deceiving customers of the Los Angeles Department of Water and Power (LADWP) into paying non-existent water and power bills with threats of immediate service shut off. Don’t fall victim to phone scammers posing as LADWP “collection” personnel.
• LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from a convenience store to pay your utility bill.
• Payment by telephone can ONLY happen through the Department’s voice automated payment system, not with live employees. LADWP personnel do not accept payment information verbally over the telephone.
• If you get a call asking for a cash card or credit card number or other personal financial information, hang up and call LAPD’s non-emergency number: 877-ASK-LAPD (1-877-275-5273).